FREE TELE-SEMINARS

THREE FREE TELE-SEMINARS

Managing Change: What will make the big difference for you in this economy?

You can register for one, two or all three by sending an email to sshain@kristabard.com. When you
register, you will receive an email confirmation with your tele-seminar call-in phone number. Attendance is limited; please rsvp promptly.

These seminars are free for Center City Proprietors Association members, and by special arrangement with CCPA, on this one-time basis, also open
to the business community at large.

• Courting Your Customers -- Friday, February 27, 8:30 am to 9:30 am
Krista Bard and database and client communications expert Audrey Julienne of Raison d'Etre Marketing
The New York Times says we need to "hug" our customers. What are the simplest, most effective ways to stay in touch and strengthen
relationships? What is the secret to keeping customers in these trying times? Learn what industry leaders are doing, and what is and isn't
working now for small business owners.

• Adjusting your numbers -- Friday, March 6, 8:30 am to 9:30 am
Krista Bard and comptroller/line-item analyst Norma Ferrara of Precision Data
Where do you cut costs? Who is offering the best deals? What expenses could you re-negotiate to save? What incentives could you offer your customers? Is there anywhere that actually makes sense to allocate additional funds? Get an overview of how various businesses -- retailers, restaurateurs and services -- are all creatively trimming budgets, offering viable deals, and spending selectively to create reserves, and revive their bottom line.

• The Fastest, Easiest, Least Expensive Way to Start Selling Stuff and Services Online -- Friday, March 13, 8:30 am to 9:30 am
Krista Bard and virtual assistant and e-commerce specialist Terri Knapp-Aguirre
Statistics show that business is down for everyone, but least of all for e-commerce. Learn how you can establish presence online in only a week
with minimum costs, maintain and test your online presence without having years of information technology in your background. Slash through
the tech learning curve, and get valuable information about the most affordable way to start or ramp up an online presence that generates
extra sales for product and service businesses alike!

TWO BROWN BAG LEARNING LUNCHEONS

Krista Bard is pleased to be co-presenting 2 brown bag luncheons.
Please register by calling (215) 545-7766 or emailing
megan@centercityproprietors.org

Want to Write a Book?
Tuesday, March 3 -- noon to 1:30 pm
CCPA's Conference Room -- 1528 Walnut Street

Come and learn the basics of the book writing and publishing process, with three women who've been there done that. After one lunch, you'll have enough information to start the process of writing your own book!

Beth D'Addono is a freelance journalist, ghostwriter and co-author who has written successful pitches, reviews, proposals, and books. Krista
Bard has negotiated book contracts and handled promotional tours for her author clients over the years, and has recently written her won book
about CCPA and managing change called "The Big Difference." Susan Shain has handled book
promotions and mastered the intricacies of the country's leading self-publishing house lulu.com.

How to Moderate an Event
Friday, March 6 -- 12:30 pm to 2 pm
CBS3/KYW TV Conference Room -- 1555 Hamilton Street (between Callowhill and Spring Garden), Enter on 16th Street Please allow time to park, street parking and area lots, limited guest
parking in studio lot

Ready to step up the toastmaster ladder and reach another level of public speaking? Every organization needs volunteers to moderate events, and to help the cause, we have enlisted the help of two area master moderators to jumpstart your training -- CBS Anchor Pat Ciarrocchi and CCPA president emeritus Krista Bard. if you have ever thought about
moderating an event, or want to brush up on your skills, this is event for you!